Refund Policy

At Luxura Walls, we strive to ensure you are satisfied with your purchase. Please read our refund policy carefully:

1. Eligibility for Refunds

• Refunds are only available for products that are damaged, defective, or incorrect upon delivery.

• Custom-made or bespoke panels are not eligible for refunds unless faulty.

• Refund requests must be made within 7 days of receiving the product.

• Please note: We do not offer refunds for change of mind or if you are unhappy with the works.

2. How to Request a Refund

• Contact us at admin@luxurawalls.com or 0435 853 355 with your order details and reason for the refund.

• Provide photos if the item is damaged or defective.

3. Processing Refunds

• Once your refund request is approved, the refund will be processed to the original payment method.

• Refunds may take 5–10 business days to appear on your account, depending on your bank.

4. Non-Refundable Items

• Installation fees and deposits are non-refundable once paid.

• Custom orders and bespoke panels are final sale unless faulty.

5. Exchanges

• Exchanges for damaged or defective items may be offered at our discretion, depending on availability.

6. Contact Us
For all refund requests or questions, please contact:

• Email: admin@luxurawalls.com

• Phone: 0435 853 355